Information Development

363 Bayview Drive, Ottawa, Ontario K0A 3M0
Tel : 613 - 832 - 3684 email: probst@bell.net

Ms. Probst provides managers with documents to review at significant developmental milestones to determine that requirements have been met; conducts revision and re-design of existing content; supplies guides for authors and product line managers to acheive quality and uniformity of style, branding, format and content of documentation throughout a project.

Professional Experience

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Project 20, 11/2010-present
Canada Revenue Agency (CRA)

Create technical document repository on Wiki
Create templates for vendor, client, contact information and more
Create CSS to achieve common look and feel of Wiki pagesEdit, revise and publish the electronic Business Computing Infrastructure (eBCI) Strategic Review documentation

Project # 19, 01/2010-04/2010 (part time)
CIDA

Reviewed documentation standards and the existing project documentation
Translated English error messages, screen labels, e-mail content and help texts into French based on business rules for the “Harmonizing Operations for Partnership Effectiveness (HOPE)” project

Project # 18, 08/2009–12/2009
Transport Canada

Designed, developed and implemented training material (english) and Training material (French) for the transition from Oracle Financial Analyser (OFA) to Oracle Hyperion Planning
Determined documentation requirements and made plans for meeting them
Assessed audiences for the documents and manuals
Developed a table of content for each manual then wrote and edited the required content
Analyzed information; conducted in-depth interviews with subject matter experts and stakeholders in order to document detailed technical and business deliverables within the IM/IT environment
Coordinated the preparation of required illustrations and diagrams
Designed the layout of the business documents and manuals
Investigated the accuracy of the information collected by making direct use of the material being documented

Project # 17, 11/2008 – 03/2009
Government of Nunavut - Community and Government Services (GN/CGS)

Assessed audiences for the required documents (manuals, policies, guidelines, etc.) and prepared statements of purpose and scope
Documented business and functional requirements in an IM/IT environment
Created documentation standards for the existing documentation
Revised and updated the Project Management Framework (PMF) to serve as a guideline for a wide variety of projects within the GN, ranging from small to complex, large-scale projects and aligned the templates for each project phase with the framework
Prepared /reformatted and, if necessary, converted required illustrations and diagrams
Designed the layout of technical, business and user manuals
Wrote, edited and published the required content
Wrote instructions for internal work processes and service desk procedures
Investigated the accuracy of the information collected by making direct use of the material being documented
Documented help text, user manuals, technical documentation and CGS Intranet (web page) content
Re-designed service desk request and online submission forms
Introduced staff to documentation standards and strict version control

Top of Projects

Project # 16, 08/2008-09/2008
Public Works and Government Services Canada (PWGSC)

Converted the Selling and Buying Website of the Acquisition Branch from HTML 4.01 Transitional to XHTML 1.0 STRICT to comply with CLF 2.0 using Dreamweaver
Gathered information concerning the features and functions provided by the developers
Ported converted files to the “.NET” environment
Documented help text and wrote training manuals for the client to facilitate the maintenance/updating of the web pages

Project # 15, 05/2008 – 07/2008
Canadian Food Inspection Agency (CFIA-ACIA)

Assessed audiences for the documents and manuals required and prepared statements of purpose and scope
Reviewed documentation standards and the existing project documentation
Updated and revised English and French versions of the Laboratory Sample Tracking System (LSTS) help texts, user manuals and technical documentation, using MSWord and RoboHelp
Developed a table of content for each document and manual and edited the required content
Analyzed information and conducted in-depth interviews with subject matter experts to provide detailed and accurate technical and business documentation
Designed training modules for the new Plant Health LSTS application for future development with Adobe Captivate 3
Prepared the required illustrations and diagrams
Designed the layout of technical documents and manuals
Investigated the accuracy of the information
Created data dictionary
Documented functional requirements in an IM/IT environment
Edited, verified, and corrected French translations, quality control documents and UAT cases

Top of Projects

Project # 14, 07/2007 – 03/2008
Public Works and Government Services Canada (PWGSC) and Canada School of Public Service (CSPS) – Campusdirect (part-time)

Determined documentation requirements and made plans for meeting them
Analyzed information; conducted in-depth interviews with developers and delivered detailed technical and business manuals within the IM/IT environment
Reviewed documentation standards and existing project documentation
Coordinated the preparation of required illustrations and diagrams and designed the layout of the documents and manuals and Quick Reference Card (QRC)
Documented HTML help text, user manuals, technical documentation, functional requirements and web page content
Developed a table of content for each document and manual; wrote and edited the required content using Dreamweaver
Designed navigation for the Web Publishing Standards and Services (WPSS) group to document various Technical Quality Assurance (TQA) tools in support of Treasury Board Secretariat (TBS) Common Look and Feel (CLF) standards and guidelines
Investigated the accuracy of the information collected with usability tests
Edited Service Matix and wrote Executive Summary
Re-designing the CampusDirect web site using HTML as the final format for the CLF 2.0 v. 1.03 compliant web content
created several mock-ups for the decision making project authorities

Project # 13, 01/2007 – 03/2007
Fortis Bank (Brussels, Belgium)

Assessed audiences for the documents and manuals required and prepared statements of purpose and scope
Determined documentation requirements and made plans for meeting them
Documented functional requirements in an IM/IT environment
Prepared the required diagrams and flow charts
Designed the layout of the operations- and procedure manuals
Created second-level support documents (process and computer operations manuals) for Fortis Bank software (Diogene, MidasPlus, LoanIQ, Sophis), according to company standards
Developed a table of content for each document and manual; wrote and edited the required content
Worked with extremely tight, shifting deadlines
Investigated the accuracy of the information collected by having second-level support staff making direct use of the material being documented

Top of Projects

Project #12, 09/2005 – 11/2006
TalkSwitch

Reviewed documentation standards and the existing project documentation
Analyzed information; conducted in-depth interviews with subject-matter experts and provided detailed technical and business documentation deliverables within the IM/IT environment
Consolidated end-user documentation and online help for domestic and international markets while reviewing, improving and updating existing project documents for product releases to ensure alignment to already published information (used FrameMaker, Adobe Acrobat, RoboHelp and Photoshop)
Coordinated the preparation of required illustrations and diagrams
Wrote and edited the required content (including help text) to a publishing-ready state
Investigated the accuracy of the information collected by making direct use of the material being documented
Worked with tight and forward shifting deadlines
Used FrameMaker (company standard) as documentation/DTP tool

Project # 11, 03/2005 – 06/2005
Citizenship and Immigration Canada – CIC-IRB (Immigration Refugee Board)

Assessed audiences for the documents and manuals required and prepared statements of purpose and scope
Determined documentation requirements and made plans for meeting them
Prepared and coordinated the required illustrations and diagrams
Designed the layout of the documents and manuals
Created documentation for Release Management work flow (DB, BizFlow, Hummingbird DM and Cognos applications)
Wrote user manuals and technical documentation
Developed a table of content for each document and manual and wrote and edited the required content
Investigated the accuracy of the information collected by making direct use of the material being documented

Project # 10, 02/2005
Canadian International Development Agency (CIDA)

Reviewed documentation standards and the existing report documentation
Converted RPP (Report of the Honourable M. Aileen Carroll, Ministre de la Coopération internationale) English and French to HTML; World Wide Web Consortium (W3C) validated and complying with CLF standards and
Converted RPP to PDF for submission to the Treasury Board Secretariat (TBS)
Used Adobe Dreamweaver and Acrobat Professional

Top of Projects

Project # 9,01/2005
Transportation Safety Board - TSB

Assessed audiences for the documents and manuals required and prepared statements of purpose and scope
Determined documentation requirements and made project plan
Gathered information concerning the features and functions provided by the developers
Wrote MK 747 Pilot Operations Guide for the Transportation Investigation Information Management System (TIIMS) workspace to provide help and instructions to investigation teams on how to share documents, communicate and work together in the SharePoint environment
Prepared required illustrations, diagrams and screen captures
Designed the layout of the manual
Edited the required content and investigated the accuracy of the information collected by making direct use of the material being documented

Project # 8 - 01/2004 and 12/2004
Health Canada – HC

Researched and created Guidance for Industry,The ICH eCTD Information Backbone Files Specification for Module 1, a drug submission document for pharmaceutical professionals on how to fill out the XML coded file structure with MSWord 2000
Developed a table of content for the manual
Edited, researched and revised existing documents and provided technical writing expertise to improve the iRIMS training manual
Designed two CLF (Common Look and Feel compliant) mock-up graphics for the Canadian Health Network (CHN) (used Macromedia Dreamweaver, Fireworks and Adobe Photoshop)
Made recommendations for optimizing web graphics and the purchase of royalty-free photo galleries

Project # 7 - 05/2003 – 11/2003
Canadian International Development Agency – CIDA

Reviewed documentation standards and the existing project documentation
Gathered information concerning the features and functions of the conversion tool provided by the in-house Lotus Notes developers
Converted content for the redesign of CIDA’s internal web site (Entre Nous) from several documentation databases to an integrated new DB, according to set standards regarding order, clarity, conciseness, style and terminology
Created mock-up graphics for “Entre Nous” banners to comply with Treasury Board’s CLF conventions and Web Consortium Accessibility Guidelines (WCAG)
Used Macromedia Dreamweaver and Fireworks and MS Office Suit
Documented help text and web page content

Top of Projects

Project # 6 - 01/2002 - 05/2003
Citizenship and Immigration Canada - CIC

Assessed audiences for the documents and manuals required and prepared statements of purpose and scope
Determined documentation requirements and made plans for meeting them
Reviewed documentation standards and the existing project documentation
Analyzed information; conducted in-depth interviews with subject matter experts and provided detailed technical and business documentation deliverables within the IM/IT environment
Researched and wrote documentation to accommodate Bill C-11 system implementation and designed quick reference cards for immigration field officers
Prepared required illustrations and diagrams
Designed the layout of the technical documents and manuals
Created an online help system with Adobe Acrobat, facilitating book-marking, indexing and navigation/linking
Investigated the accuracy of the information collected by making direct use of the material being documented
Conducted User Acceptance Testing (UAT)
Ported the information to the CLF compliant Intranet (CICExplore)

Project # 5 - 12/ 2001 (1 month)
Department of National Defense – DND

Assessed audiences for the documents and manuals required and prepared statements of purpose and scope
Determined documentation requirements and made plans for meeting them
Analyzed information; collaborated with subject-matter experts
Researched and produced user and administrator manual for the Harassment Tracking System (HTS), illustrated with numerous screen captures
Prepared or coordinated the preparation of required illustrations and diagrams
Designed the layout of the manual
Documented help text, user manual and technical documentation
Developed a table of content, wrote and edited the required document
Investigated the accuracy of the information collected by making direct use of the material being documented

Project # 4 - 01/1996-06/2001 (5+ years)
Nortel Networks Enterprise Solutions

Authored multi-lingual documentation CD-ROM for Nortel’s Message Manager application
Created storyboards for various multi-media productions
Designed layout and navigation for various training CD-ROM for UNIX, Windows and Macintosh platforms
Created and managed work plans for multi-disciplinary teams
Worked with tight deliverables and was meeting them
Presented documentation project plan and business case for cost efficient production of
Meridian Electronic Reference Library (MERL) on CD-ROM for the international market
Prepared and coordinated the directories for the required graphics
Designed the layout and navigation interface for the manuals
Designed and created test cases to conduct usability testing/user acceptance testing (UAT)
Configured production software and hardware set-up and recommended needed upgrades on Macintosh workstations to accommodate Adobe Acrobat software in order to produce the multi-platform CD-ROM
Conducted usability tests on all training and documentation materials
Instructed contractors how to use various software according to my functional specifications
Developed a table of content for each document and manual, wrote and edited the required content
Converted UniHelp files to RoboHelp and created new RoboHelp files
Introduced batch conversion tools to optimize the conversion of graphics files while maintaining high quality images for web and printed outputs
Documented business and functional requirements in an IM/IT environment
Composed manuals describing the procedures for multi-media projects and coached team mates to bring them up to speed on multi-media tools
Reviewed and edited user, administrator and installation documentation
Checked accuracy of materials like technical reference manuals for Telephony (Meridian,
Norstar, Message Manager, Passport , VoIP and so on) with engineers
Used FrameMaker (company standard) as documentation/DTP tool
Analyzed information; conducted in-depth interviews with subject matter experts, developers and engineers in order to provide detailed technical and business documentation deliverables within the IM/IT environment
Technical project prime for multi-media projects
Wrote test logs and coordinated testing and quality assurance of information products
Created technical illustrations with Adobe Illustrator
Designed and maintained Intranet site for Nortel's Data Training and Documentation Services

Top of Projects

Project # 3 - 12/1990-01/1996 (5+ years)
Natural Resources Canada - NRCan

Created Web site for distribution of software and middleware (SequalNet) with documentation to internal NRCan network administrators across Canada; created HTML pages manually with BBedit
Assisted with network support and monitored e-mail gateway traffic flow
Determined documentation requirements and made plans for meeting them
Ported numerous installation guides to Novell network environments to ensure standard procedures on all work stations for software and communications protocol set-ups (TCP/IP, PPP)
Documented business and functional requirements in an IM/IT environment
Analyzed end user needs for network application software
Assessed audiences for the documents and manuals required and prepared statements of purpose and scope
Coordinated the preparation of required illustrations and diagrams
Designed the layout of the technical and business manuals
Created comprehensive, illustrated, bilingual, step-by-step user
manuals for applications in an early MS Windows (3.0, 3.1 and 95) environment (e.g. cc:Mail (Mac and Win versions), Lotus 1-2-3, WordPerfect, Network Scheduler, Domus, Netscape,CorelDraw, Visio and Harvard Graphics and PowerPoint)
Investigated accuracy of information collected by making direct use of the material being documented
Designed course material, taught classes and coached individuals according to their needs during a five-year period
Promoted efficient use of Windows OS and software
Increased user confidence by delivering hands-on training, online help and interactive tutorials (CBT)
Conducted quality assurance and usability tests on all network information documents

Project # 2 - 1983-1989
Loyalist College Belleville

Taught evening courses and coached individuals in German
Prepared conversational exercises
Researched suitable course materials

Project # 1 - 1983-ongoing
Freelance Consulting

Research, plan, design and publish web pages
Create mock-ups, storyboards, maps and schematics
Arrange domain name registration, hosting and search engine registration for community services and small business (e.g. Canterbury Community Association, Holtz Heritage Carpentry, etc.)
Designed sales presentation for a Lucent EMS product
Synchronized sound and graphics in a Macromedia Director movie for the icInnovation e-biz card

Top of Projects

Education

University of Waterloo - 2000 Education Program for Software Professionals (EPSP)	Certified Courses: - Modern Programming Methods (C and C++ basics) - Mathematical Computer Science Structure - Object Oriented Design and Programming (C++ and Java) - Distributed Systems
Lucerne U. Switzerland 1975	BA equivalent in Science & Modern Languages
Professional Development 1975-Present	Project Management, Kepner Tregoe & PMBOOK, Ottawa Multi-Media courses, Algonquin College and Inneraction, Ottawa Alpha Leadership Training, Quebec French Grammar Credits, University of Waterloo Assembler Programming by Olivetti, Frankfurt, Germany

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Lisa Probst

Certified Courses: - Modern Programming Methods (C and C++ basics) - Mathematical Computer Science Structure - Object Oriented Design and Programming (C++ and Java) - Distributed Systems

Certified Courses:

- Modern Programming Methods (C and C++ basics)
- Mathematical Computer Science Structure
- Object Oriented Design and Programming (C++ and Java)
- Distributed Systems